Return & Refund Policy

At Ecomobi, customer satisfaction is always our top priority. our dedicated quality control and quality assurance teams will inspect your items prior to shipping. our product quality is guaranteed.

Quality issues: If the product has manufacturing defects or is damaged during transportation, you can contact us and get partial refund compensation, free parts replacement, gift compensation, vehicle replacement, full refund and other solutions depending on the situation.

Non-quality issues: For products that are returned for personal reasons (such as dissatisfaction, wrong purchase), as long as the product is unused and packaged in good condition, we will refund the customer less the shipping cost of $50-100 incurred.

Return process:

Apply for return: Buyers submit return applications by email or phone, explain the reason for return and provide relevant proof (such as photos).

Return review: We will review and process the return request within two working days after receiving it, and provide customers with solutions according to the situation. For simpler problems, we will use partial refund, free replacement of parts, and gift of car bag/rearview mirror/cup holder/car cover as compensation to retain the return; for customers who still need to return the goods, we will provide a return address for customers to return the goods.

Refund processing: After receiving and inspecting the returned goods, we will process the refund through the bank within two working days.

Special policy:

Compensation: For customers who are dissatisfied with the experience but do not request a return, we can provide customers with a partial refund of $30/50 or a car bag/rearview mirror/cup holder/car cover as compensation after solving the problem, so as to obtain customer satisfaction and invite customers to leave good reviews.

Other after-sales terms: From the date of purchase, we provide one-year maintenance service and free replacement of faulty parts (including motors and batteries for free maintenance and replacement for half a year), and lifetime technical support.